Sunday, May 1, 2011

How Keyword Research and Competitive Search Fuels Display Campaigns

Posted By Jaime on Mar 4th, 2011

This article by Hollis Thomases originally appeared in ClickZ on February 22, 2011.

Traditionally, the worlds of online display advertising and search marketing have mainly operated in silos. The two tactics may both be part of the bigger online strategy, but the people involved with search generally do not really work in or understand display and vice-versa. Lately however, it feels like there’s a greater interest in fusing the two worlds together, maybe fueled by the diversion of traffic away from search and into social media and/or Google’s rebranding of its Content Network into Display Network. Regardless, when the search and display professionals come together, a lot can be gained from the sharing of information. Today, let me give my media planning brethren some tips from the search side.

Keywords Tell a Lot

For the online media strategist, an existing PPC campaign can be a goldmine of information. Keyword performance can help sculpt various directions of the campaign from its creative concepts, messaging and copywriting to identifying sites to target for placements or new niche opportunities. Don’t have an existing PPC campaign to turn to? Consider a bit of keyword research in the vein of a start-up PPC campaign for all the same insights mentioned previously.

Begin by using the same keyword research tools a PPC specialist would:

Web analytics: Understanding what keywords are already driving traffic to the site and where that traffic travels throughout the site and if that traffic converts into the desired action can be quite revealing. Doing a gap analysis of the advertiser’s objectives versus what they’re actually achieving should provide the media strategist with some informative insights and direction.Google’s AdWords Keyword Tool: The “granddaddy” of free keyword research tools, this tool allows you to gauge the popularity or importance of a keyword or keyword phrase based upon its search volume, while at the same time identifying other related keyword phrases. The tool lets you manipulate your query in all sorts of ways, for example, limiting results by geography, by type device accessing the search, by product category, and more. Once served, you can also manipulate and sort the data. In the below example, limiting results to the Anti-Aging category, I queried for some skincare keywords as searched for on mobile devices within the U.S. and then sorted by the most popular U.S. searches.

adwords-keyword-tool

You can take your favorite keywords from this list and toggle over to the Traffic Estimator to get some projections on volume and cost, both of which the media buyer might want to use for perspective if you’re trying to deliver a direct response campaign through display advertising and needs to negotiate CPMs on an eCPA basis.

adwords-traffic-estimator-tool

Google Trends: Media buyers looking to do mass marketing naturally gravitate to popular content for all the eyeballs it attracts. Similarly, Google Trends tracks and showcases what’s “hot” in search at the moment. You can capitalize on these trends if you can move quickly and have ad creative and budget at the ready.Twitter Search and Trending Topics: You can also gauge the current pulse of a keyword, especially more unique ones, by seeing how many tweets mention it. Do these tweets link to sites that might be useful for your media plan? Use Advanced Twitter Search to pinpoint more specifically if appropriate. Twitter’s Trending Topics – though often a jumble of nonsensical hashtags plus celebrity names – may also help identify opportunities for quick of-the-moment ad buys.

Useful Information From Competitive Search

In addition to datamining existing advertiser and generic public assets, it can be useful to apply the same techniques as above to some of the free and paid competitive search tools. Google AdWords’ Analyze Competition feature, SEMRush, and SpyFu are all free or quasi-free tools. The Search Monitor, a for-fee platform, gives all kinds of juicy information about competitors as well as trademark infringements and affiliate miscreants. AdGooroo, also a for-fee platform, has some similar elements as The Search Monitor along with a “Display Insight” feature which can definitely be exploited by a media planner/buyer.

Another Thing You Can Do With Keywords

I’m a big fan of contextual advertising, much of which is based on keywords, so your campaign may only perform as well as you’ve compiled a sound list of proven keywords to provide to your vendors. Your contextual network representative can tell you not only how many impressions they estimate, but also what related keywords you might have missed and other opportunities to exploit your list.

Want to hear more on this topic? Come hear me speak on the “Crossing the Digital Divide: The Leap from Search to Display” panel at the Search Engine Strategies Conference in New York next month!

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13 Takeaways from HubSpot’s The Science of Timing Webinar #TimeSci

Posted By Jaime on Mar 29th, 2011

HubSpot hosted a great webinar today with social media expert Dan Zarella on The Science of Timing, a primer on best practices for timing your emails, social media updates, and blog posts.  Dan has been conducting timing-based research over the past two years and compiled his knowledge into a wealth of tips and takeaways for marketers with questions like “When’s the best time to send that email?” and much more.

Here are some of the most useful takeaways we heard:

Twitter & Facebook Timing Tips

Retweet activity is heaviest between 2 – 5 PM (EST). Tweet later in the day and later in the week for best results.Saturdays and Sundays are amongst the highest days for Twitter click-through rate (CTR).@DanZarella says: “Don’t be afraid to tweet too much!” If anything, tweet MORE!“Don’t crowd your content; give your links some breathing room. If you post a link on Twitter, let it marinate before tweeting again.Weekends are the best time for sharing things on Facebook.For marketing purposes, there is very little difference between a B2B consumer and a B2C consumer when it comes to timing of social media communications.

Email Timing Tips

Email open rates AND bounce rates tend to be higher on the weekends because people are able to give more attention to emails then.Best email practice:  send email blasts early in the morning to take advantage of contra-competitive timing. (Contra-competitive timing = when you go against the grain of crowd timing to have more of a chance to be heard and get your content noticed.)The newer a subscriber is to your to your email list, the more likely they are to open your emails and click on the links.

Blog Timing Tips

Blog post pageviews are highest on Mondays.Posting a blog on the weekend is your best bet for getting the most amount of comments.Blog posts published early, between 6 – 7 AM (EST), tend to get the most links because of the linkerati’s ravenous material-sourcing habits.Blog more frequently!  There is very little benefit to blogging infrequently.

Want to read more timing tips?  Follow the #TimeSci hashtag on Twitter to follow along with the conversation.

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Saturday, April 30, 2011

30+ Social Giving Sites that Connect People to Causes and Nonprofits

Posted By WebAdvantage.net on Mar 4th, 2011

With so many social media sites, tools, and technologies on the internet, we have more access to causes and nonprofits than ever before. The convergence of social media and activism has given rise to a new wave of “social giving” sites that are helping people discover, engage with, and support the causes and nonprofit organizations they care about.

From the lone activist to large nonprofits, social giving sites present organizations of any size with an opportunity to discover new, exciting ways to expand their online presence, increase awareness, mobilize volunteers, and garner support and donations from multiple fronts.

Here’s a look at more than 30 social giving sites that are revolutionizing the way people and nonprofits connect:

(in alphabetical order)

ActiveCause — ActiveCause, The Social Giving Network™ brings together nonprofits, corporations and individuals to form vibrant, self-activating communities. Has a host of innovative features and tools to empower philanthropists to spark change where it’s most needed.Amazee — A platform that empowers individuals and organizations to initiate and promote their ideas and plans in groups, to find like-minded people and raise funds.Betterplace.org — Large online donation platform connecting organizations in need of support with people who want to help, one-to-one, worldwide.Bring Light — Connects donors and charities to create a way for more informed and effective online fundraising. On Bring Light, approved Charities describe specific fundraising needs. Donors can then make donations via credit card or they can establish a Donor Account.Causecast — Gives nonprofit organizations an effective and aesthetically-pleasing forum to promote their ideas, raise money and increase awareness on the internet. Has slowly evolved into an inspired community of leaders and individuals, news and media, and tools used to take action like donating, volunteering, petition-signing and creating original content.Causes — Positions itself as the world’s largest platform for activism and philanthropy. Empowers individuals to create grassroots communities called “causes” that take action on behalf of a specific issue or nonprofit organization. Since 2007, Causes has brought together 140M users, raised $30M for over 25,000 nonprofits, and helps 500,000 user-created causes.Change.org — Start, join, and win campaigns for social change. Campaigns can be about anything, from supporting curbside recycling programs to fighting wrongful deportation. Change.org members start campaigns around thousands of different issues.Changents — Connecting the people that help the world (change agents) to the people that help them.ChangingThePresent — Connects people to more than 1500 meaningful charitable gifts offered by nonprofits worldwide. Lets you browse by cause or nonprofit name; members can also create charitable gift wishlists.Citizen Effect — Gives “Citizen Philanthropists” the ability to choose a project, leverage their social networks, and communicate directly with a partner community. Partners actively manage projects so they can seamlessly share information with Citizen Philanthropists and directly report on the impact projects are having on the ground.Crowdrise — Crowdrise, a unique blend of crowdsourcing, social networking, and other incentives, is all about online fundraising, event fundraising, volunteering and having the most fun in the world while doing it.DeliverGood — Builds efficiencies into the charitable giving process by connecting charities and non-profits who need stuff with people and companies who have stuff to give.DoSomething.org — One of the largest organizations in the US connecting young people to the causes they care about by creating a culture of volunteerism through web, TV, mobile and social media.FirstGiving — Partners with nonprofits to allow them to plan, execute, and measure successful online fundraising campaigns with FirstGiving’s fundraising software. For individual fundraisers, makes raising money online easy, effective, and fun.Getinvolved — Matches you to volunteer opportunities that are right for you based on your interests, causes you care about, and the skill sets you have to offer.Givealittle — A New Zealand based site, Givealittle exists to make good things happen. Part of a wave of online ventures worldwide figuring out ways to use the web to create a real difference offline. Members can donate to hundreds of online charities, and nonprofits can create member pages to increase awareness and collect donations online.GiveMeaning — An online fundraising site emphasizing creative fundraising ideas and other unique forms of charity donation.Givology — Partners with leading grassroots nonprofit organizations, local communities, and schools to sponsor education grants and innovative community-based education projects.GlobalGiving — Connects you to over 1,000 pre-screened grassroots charity projects around the world. Project Leaders post their causes and details about what they need, giving donors an inside look at the project’s unique needs and work being done.idealist.org — Users can search for volunteer opportunities, events, and other concrete ways to get involved. Organizations can create profile pages to advertise their presence and recruit people to the cause by connecting with volunteers, donors, and supporters.Jumo — A social network connecting individuals and organizations who want to change the world. Leveraging connection technologies, Jumo enables people to find, follow and support those working toward solutions on the ground in their community and in regions across the globe.Network for Good — Secure, convenient donation system that makes it possible to give to any charity, anywhere, anytime online. Processes donations for over 1.2 million charities via DonateNow.Philanthroper — A giving site with an interesting twist: think “Groupon”, except donating instead of buying. Every day, Philanthroper features a different nonprofit/charity on its ad-supported site and invites visitors to donate just a single dollar. Philanthroper takes no cut from donations.Pifworld — An online charity platform where your donation goes directly to personally selected projects. Via video updates, you can see the change made possible. On the website you can donate to projects you like and act to make a change.Piryx — Makes fundraising easy by connecting people with the causes they care about online; charges a small transaction fee to cover donation processing.Razoo — Search for and donate to nearly 1 million officially registered nonprofit organizations; set up a fundraiser for a charity of your choice in minutes; your donation or fundraiser can be shared with millions who believe in you and your cause.SixDegrees.org — Support your favorite charities by donating or creating fundraising badges — as well as check out the favorite causes of other people, including celebrities. You can also pay it forward with “Good Cards” – gift cards for charity that can be redeemed as a donation to more than 1 million charities.Small Change Fund — Empowers you to make big change with small change. Discover, share, connect with, and support grassroots projects in communities across the country – projects that need just a small amount of money to make a real and significant impact in the world.Social Actions — Connects you to the issues and causes you care about via subscription alerts to “action packs” grouped around popular causes, such as health care, human rights, and the green movement.VolunteerMatch — Makes it easy for good people and good causes to connect. Offers a variety of online services to support a community of nonprofit, volunteer and business leaders committed to civic engagement. Welcomes millions of visitors a year and is a preferred internet recruiting tool for more than 76,000 nonprofit organizations.YourCause — Uses personalized web pages to leverage member’s voices, networks, and spheres of influence to improve the lives of others and connects their causes to relevant charities. Offers more than 25 nonprofit categories and boasts over 1.2 million registered nonprofits.

Do you know of any other great social giving sites?  Tell us about them in the comments below and we’ll consider adding them to our list!

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Happy Birthday to Us!

Posted By WebAdvantage.net on Apr 6th, 2011

Today is Web Ad.vantage’s 13th birthday!  It’s hard to believe it has been thirteen years since we first opened our doors, and even harder to believe how much our industry has changed since then.  Since 1998, Web Ad.vantage has been providing clients with innovative digital marketing solutions and exceptional customer service.  It’s a winning formula we haven’t changed since we first began in this business, and one we’re quite sure is the reason we have continued to thrive as an agency for so long.

Agency president Hollis Thomases took the opportunity to thank the Web Ad.vantage team and its extended friends and family for helping to make Web Ad.vantage what it is today.

“I’m so grateful to you all for helping us get here, including those of you who are no longer here but still with us in spirit!  It’s been quite the ride so far, and if we’re lucky, maybe we’ll celebrate another thirteen more!”

—Hollis Thomases

We’re thrilled to be celebrating our thirteenth year, and are very much excited about what the future will bring!  If you’re curious about what we’ll be developing or keeping up with our news, we’d like to take this opportunity to invite you to join our email list.

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“All These Keywords in my AdWords Campaign Can’t Be Hurting, Can They?” WRONG! They Can!

Posted By WebAdvantage.net on Mar 18th, 2011

When managing an AdWords campaign, one of the most common mistakes people make is piling on too many keywords.  Their assumption—that more keywords equals more chances for their ad to be shown and get clicked—seems like a logical one.  However, what they fail to realize is that having too many keywords is most likely dragging their Quality Score down.

These so-called “bad keywords” are easy to spot in your AdWords campaigns by checking the Status column:

The quality and relevance of your keywords and ads are the most important factors in your campaign’s ranking and performance.  An individual keyword’s Quality Score is determined by its click-through rate (CTR), relevance to its Ad Group, historical performance, and other relevancy factors.  Therefore, the higher the Quality Score of your keywords, the less you pay for each click on your ad.

In this light, you can think of your Google AdWords campaign as an equation with the Quality Score being the most important part:

Google’s Quality Score is intended to ensure search users that they will find the information they are looking for quickly and easily by showing only those ads which are most relevant to their search queries.

Here’s the official explanation on Quality Scores from Google:

The AdWords system calculates a Quality Score for each of your keywords. It looks at a variety of factors to measure how relevant your keyword is to your ad text and to a user’s search query. A keyword’s Quality Score updates frequently and is closely related to its performance. In general, a high Quality Score means that your keyword will trigger ads in a higher position and at a lower cost-per-click (CPC).

A Quality Score is calculated every time your keyword matches a search query — that is, every time your keyword has the potential to trigger an ad. Quality Score is used in several different ways, including:

Google recommends that accounts are best organized in the following way:

One campaignSeveral tightly themed ad groups10-35 relevant keywords per ad group2-3 relevant ads per ad group

The best way to improve your keywords’ quality scores is by optimizing your account.  Here are some specific things that you can do:

Make sure that each keyword in each ad group closely relates to the ad(s) and the landing page.Don’t use broad or general keywords since they tend to generate many impressions but very few clicks.Strive to optimize keywords with a low CTR.Vary the match types.Use keywords made up of two or three words.Include relevant variations (plural, singular, synonyms, misspellings, etc.).Get rid of low search volume keywords unless they are: A new productA competitor’s termSeasonalEvent-based keywords

P.S.  If you need help optimizing your AdWords campaigns for higher Google Quality Scores, we offer a full suite of PPC Campaign Management services.  Give us a call at (410) 942-0488 or submit an RFP to learn how we can help.

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Twitter, Facebook, Groupon, and Social Media – What Online Advertisers Need to Know

Posted By Jaime on Apr 12th, 2011

This article by Hollis Thomases originally appeared in ClickZ on April 5, 2011.

Did I get your attention? Of course I did…and that’s my point. Today, social media topics attract advertisers’ attention like bright shiny objects to a fault. By my own observations, because they do capture so much attention, almost any headline containing the words Twitter, Facebook, Groupon, or social media gets clicked, shared, forwarded, and tweeted five times more than other digital advertising or marketing-related headlines, oftentimes without the article even ever being read. In fact, I confess to writing this headline as an experiment, just to prove my point.

smheadlines

Is this all so bad? Isn’t social media a way for brands to connect individually with their consumers in ways they never have before? Heck, didn’t I write a book on the subject?!

Are You Focused On Your Goals?

My concern lies in the ability for advertisers to focus on the kinds of online tactics that will help them reach their goals. When advertisers (and key decision-makers, quite frankly) get too distracted from proven tactics or develop unrealistic or untenable perceptions, it does them no lasting good. For example, last week at the Search Engine Strategies New York Conference, I spoke about expanding beyond pay-per-click search advertising and into display advertising. The room was about half full. The timeslot before this session, I spoke on another panel about Twitter, and the room was almost completely full. Yet, while many companies have successfully leveraged search and display to generate direct and measurable revenue, those doing so through Twitter are fewer and farther between.

Furthermore, I found it interesting that of those audience members in my “Leap from Search to Display” session, by a show of hands, only about half had even ventured outside of Google AdWords and into the Google Display Network, let alone into other forms of online media buying. I had to ask myself how many of these people, however, were also busying themselves setting up and populating Facebook pages or Twitter accounts before they ever even leveraged their search advertising successes? And when I asked the audience how many knew of ways to serve online ads besides through the direct serving of traditional banners and buttons, scarcely a half-dozen hands went up (by my count, there are at least 13 other types of ads or ways for these ads to be served).

While I’ll be the last person to dispute that social media and its respective platforms have merit, I find myself constantly reminding marketers that social media is just another tool in the toolkit. You should take out this tool if it’s the best tool to help you build or fix something, but if a wrench can do a better/faster/less expensive job, why use a hammer? And if you’re going to venture into the sun-shiny terrain of social media marketing, don’t go in with blinders on.

Reality Check

I’m a two-sides-to-every-story kind of girl, so I don’t want to paint a completely bleak picture. I formulate my opinions and recommendations by doing a lot of reading, listening, and observation (my parents are happy I’m putting my anthropology-sociology-social psychology college degree to good use). For example:

I recently overheard an advertiser saying that Facebook Ads worked better than PPC for them to reach their more affluent audience. This made sense to me, and Merry Morud wrote a great article on this for ClickZ’s sister site, Search Engine Watch.A Harris Interactive-RightNow post-holiday 2010 report found social media could create brand advocates – two-thirds of the 85 percent of customers who posted a negative review of a shopping experience and were then contacted by the retailer wound up taking a positive action through social media that directly negated their original negative posting.retailers-sm-harris-rightnow-mar11B2B advertisers, according to new research from Forrester, might not believe in online display advertising’s effectiveness, but I say they might find great success in LinkedIn Ads. (Forrester’s research also points out that B2B advertisers cannot merely port over their true blue print media practices and expect them to work.)While manufacturing companies sometimes flounder to figure out how to leverage Facebook and Twitter, they forget that video demonstrations of their products are a YouTube must-do.Though many local businesses have found success with Groupon and their imitators, others claim to lose money (Rice University Graduate School of Management study) or customer loyalty (New York Times Blog). Know what to expect before you dive in.

So you can see that social media definitely has its place in the overall marketing strategy. I just encourage advertisers not to fall prey to all the hype and dig a little deeper to understand the facts and what’s appropriate for their particular business, industry, and short- and long-term goals.

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How Search Insights Inform Display Ad Buying

Posted By WebAdvantage.net on Mar 31st, 2011

This article by Hollis Thomases originally appeared in ClickZ on March 22, 2011.

Online media strategy can be as easy or as difficult as the planner and buyer choose to make it…but not without consequences. You could do a simple ad network buy, which makes things easy but doesn’t come with as much control, transparency, or targeting as the strategy might require. The much-hyped, real-time bidding (RTB) route of online media buying – which is generally for large-scale, audience-profile-driven branded buys and currently predominated by remnant (unsold) ad space – isn’t the right fit for all kinds or sizes of advertisers. In the “old school” approach, the fulfillment of the online media strategy gets dictated by the media plan, and to develop that plan you’re still likely to want to conduct some media research. Though there are plenty of media research tools out there, let’s now focus on how search can inform the media plan.

Datamine Web Analytics and On-Site Search

If at all possible, get access to the advertiser’s Web analytics and any other marketing software tools they have implemented on their site. They are a treasure trove of little information nuggets that can aid in your research. Web analytics can reveal:

Referring keywords: Keywords that visitors used in their organic and paid search queries to find the advertiser’s site give you a glimpse into the customer mindset. These keywords can then be used directly in other forms of keyword-driven ad buys, like contextual, or can play a role in idea generation for other media placements.Referring sites: Referring sites indicate which websites drive the most traffic to the advertiser’s. Are there advertising opportunities on those sites? Can you find similar sites with advertising opportunities?

If the advertiser’s site has a built-in search function, you should also datamine these internal search queries to find out which content visitors seek the most and what keywords they’re using to find it. Use this information as you would the above.

Simple Search

Unless you know clearly where you want to place all your ad dollars, your online media research may begin at the humble search bar. Use the keyword list you’ve developed from your previous datamining efforts. Mere search engine query results can not only yield concrete ad buying opportunities, but scanning these results can also give us other subtle insights – discussion topics or product reviews on blogs or social sites, pages with links to other relevant sites, content ideas for sponsorships – these all can be revealed through simple searches.

Google Tools

Most SEMers are already familiar with many of the tools Google offers, but don’t think of them in terms of online media. Here’s how you can connect the dots:

AdWords Keyword Tool: If you want to judge the popularity or importance or a keyword based upon its search volume, turn to this simple tool using the keyword list you culled. See if particular queries spark media placement ideas you hadn’t previously thought of.Google Trends: Simply put, Google Trends shows you wha’t's “hot.” It displays Hot Topics and Hot Searches. Take a look at which topics and search terms are more popular (and conversely, which search terms are trending down). Your campaign strategy may even be to just piggyback on what’s trending upward at the moment.Insights for Search: Although it looks similar to Google Trends, Insights is algorithmically different and digs much deeper. Use it to compare keywords, see historical activity on those keywords, drill down by geography, and even identify related news headlines, the sources of which might play into your media placement ideas.Wonder Wheel: For the more visual-minded media planner, Google search’s built-in Wonder Wheel tool shows you related search terms arranged in a wheel shape. Drilling into related terms will create new wheels with more related terms, and so on. Again, see if these lead to new ideas for media placements. To use the Wonder Wheel, do a simple Google search, then click the “Wonder Wheel” link from the left column of available search tools.AdWords Placement Tool: Accessed only from within the AdWords dashboard, this can be an incredibly valuable tool for finding ad placement opportunities. You can either enter in a list of keywords to find relevant sites, or the URL of a known site for which you want to find similar sites. Google returns an extensive list of sites that can be sorted by impressions per day to see where the most active advertising real estate is.Ad Planner: This helps you identify websites where your target customers are likely to visit. Enter in the domain of a known website to see traffic statistics, keywords that referred traffic there, audience interests, and find related sites (“sites also visited”) and more.

Crowdsourcing Your Research

Google’s own research has revealed that 20 to 25 percent of search queries are unique ones that have never been searched before. This means that search tools like Google’s are only as smart as the keywords people are commonly using. But what about those less common and long tail search phrases that might otherwise be considered uncharted territory? New concepts, products, and ideas are likely too “young” for search tools to give you much valuable data about them. Don’t despair – you can also datamine crowdsourcing and social networking media to gather media planning insights:

Twitter Search: Whether you tweet or don’t, you can use Twitter Search to get an immediate pulse on practically any topic. Over 190 million users actively dialog on a variety of subjects, and many tweets contain links which in turn might reveal good advertising opportunities (not to mention there’s always Twitter’s own advertising options, Promoted Tweets and Promoted Topics to buy!)Quora: “A continually improving collection of questions and answers created, edited, and organized by everyone who uses it.” The quality and integrity of the answers provided by the Quora community make it a valuable research tool. Type any keyword or topic into the search bar, and Quora will start auto-suggesting questions related to your query. Drill into any of the questions to see the answers – including links – that people have provided.LinkedIn Signal: Signal is a recently launched LinkedIn feature that functions very similarly to a Facebook or Twitter stream in that it shows you a stream of updates from other LinkedIn users. Signal has extensive filtering options, such as by company name, location, or industry, that enable you to create a very focused stream. Use Signal’s search feature to find related updates from LinkedIn professionals for any given keyword or topic. If there’s a lot of activity around a particularly relevant keyword or topic on LinkedIn, you may even want to conduct a LinkedIn ad campaign.

Of course, it’s certainly not necessary to go through all of these possibilities every time you want to build a media plan and buy online advertising. Use the other media planning tools at your disposal when you can. Know, too, that if you have an odd type of product to market or tough-to-define audience end user, a little research ingenuity can go a long way to helping you build a rational plan!

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10 Twitter Tips for Startups and Challenger Brands

Posted By WebAdvantage.net on Mar 11th, 2011

With over 190 million users tweeting 65 million times a day, Twitter presents emerging brands with a ton of great opportunities for word of mouth marketing, networking, and brand-building.

Here are 10 tips for startups and challenger brands who are just starting out on Twitter:

Claim @YourBrandName ASAP! First things first—make sure you claim your brand name as your Twitter handle, even if you don’t intend to start using Twitter immediately.  It seems simple enough to do, but many new or upcoming brands that put it off too long run the risk of being name-squatted.  Even big, leading brands have fallen prey to Twitter squatters.  Has your desired Twitter handle already been claimed? Spend some time thinking of a good alternative that fits as closely as possible.  Make sure it’s not a total departure from your actual brand name, to avoid confusion and loss of  brand identity.Take full advantage of Twitter’s design and profile settings. Even though Twitter’s built-in design and profile settings are pretty basic, a surprising number of companies don’t take the time to customize or even complete them.  Lesser-known brands who are trying to establish themselves on Twitter should make every effort to brand their profile design by customizing the background image and color settings.  Here are 50 great examples of corporate Twitter branding for ideas.  This is your chance to really get creative with how you want to be perceived.Don’t over-invest in Twitter tools. You don’t have to invest a lot of money in state-of-the-art Twitter tools in order to be successful.  There are tons of great, free or low-cost Twitter tools out there to accomplish practically any Twitter-related task.  Large, well-established brands typically have a different set of goals and challenges for using Twitter versus that of a lesser-known brand who is just starting out, and they often invest in robust social media monitoring and tracking tools, and expensive account management platforms without a real need for doing so.Make your brand stand out. Challenger brands must work hard to distinguish themselves from the pack, which is something that can be hard to do with only 140 characters at a time to work with.   Finding your brand’s unique voice on Twitter will most likely take time, creativity, and a bit of trial and error.  Produce your own original content that promotes your brand while still being engaging and relevant to your followers without being too “salespitchy.”Practice proper care and feeding.  Smaller brands typically have much less time and resources to devote to social media compared to large brands, but it’s important for them to develop good “care and feeding” habits in order to use Twitter effectively.  If your Twitter isn’t updated on at least a semi-regular basis, your followers will most likely begin to drop off.  There are no rules for how often a brand should tweet, but it’s a good idea to set daily or weekly tweet goals to keep the momentum going.  And don’t forget to @reply and follow people back on a regular basis, too.Learn from your competitors. Brands can learn a lot simply by looking at what their competitors are doing on Twitter and learning from their examples (and mistakes).  Study the ways that leading brands are using Twitter, from the conversations they’re having with their followers to the types of content they’re sharing. What successful things are they doing that you can emulate in your own tweets?  What can you do better?Make sure you’ve “got the goods” beyond Twitter, too. Twitter can be an amazing marketing tool for building your brand, but it’s important to remember that it’s just one layer of communication, and there are a lot of other brands out there vying for attention.  Make sure your website, blog, and any other online presence are as polished and pitch-perfect as they can be without misleading information or untrustworthy content.  And of course, your followers will appreciate openness and honesty in your tweets, too.Cultivate a loyal following. Market segmentation is a good starting point to determine where a challenger brand can have the most impact.  On Twitter, brands cultivate a relevant and loyal following by seeking out niche groups of  users (using tools like Twitter Lists and Twibes) and engaging with them in a meaningful way.   It’s easy to get distracted by statistics like follower counts, but don’t worry so much about the numbers; rather, it’s the quality of the people and connections that really count.Be the people’s champion. On Twitter, Brands have a unique opportunity to connect one-on-one with customers and learn what makes them tick.  Twitter is invaluable as a listening tool to understand their interests, motivations and pain points.  Use Twitter as your brand’s soapbox to rally support and excitement, address their issues and concerns, (and occasionally swoop in and save the day!).Spice things up. To keep followers interested and engaged, focus on sharing content that is tweet-worthy in some way: things that are cool, interesting, useful, news-worthy, etc.  Spice up your tweets with tweet-enhancing tools like Twtapps, Twitpic, hashtags and shortened links. Tweet content is your chance to really set yourself apart.

Now get out there and knock ‘em dead!

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10 Ways Brands Can Target Moms by Fusing Online Advertising and Social Media

Posted By Jaime on Mar 28th, 2011

This article by Hollis Thomases originally appeared in ClickZ on March 8, 2011.

A study recently released by Burst Media looking at “What Mom Likes Online” generated interesting findings. Among them: “Most moms say online ads promoting products geared towards the family and home fall flat” and “Moms found these ads ‘irrelevant or distracting’,” but that “Online ads that offer product coupons, sales promotion codes and/or other incentives resonate better with moms.” Other Burst Media findings highlight moms’ reliance on social media, niche websites, and mobile devices, echoing what was reported at last year’s ad:tech NY conference. So, what’s an advertiser to do? Here’s a great list for starters.

Give Mom what she wants. Since research finds that moms prefer ads with special offers and discounts, why fight the tide? Attract Mom to your site or social media channels with ads offering coupon downloads, rebates, or sample requests. Encourage her to share these offers with her friends and contribute back to the community with product reviews, fun photos, and other comments.Be a resource to moms. Use social media to offer truly helpful and useful branded content like tips, ideas, advice, how-to videos, news, etc. Moms love recipes (attention food product advertisers!), which not only makes for good resource and advertising content, but recipe communities are also great niche sites on which to advertise.

kraft-ppc-ad

Build a community around your brand. A branded community like Pampers’ MommyCast can become the hub within which your mommy audience can congregate, ask questions of each other and/or experts, share information, and participate in informal research. Promote this community through your online and offline advertising.Bring your branded social media efforts alive in your ads. Not only do you want to incorporate social media into your brand, and your brand into your social media, but you can also literally pull some of these efforts into your online advertising. There have been a number of brands like Volvo and Juicy Juice that have pulled their live tweets into display ads.

juicyjuicetwitterad

Deliver a message that’s cause-worthy. According to 2010 Cone Cause Evolution research, 95 percent of American moms believe cause marketing is acceptable, 92 percent want to buy a product that supports a cause, and 93 percent are likely to switch brands because of the brand’s support of a cause. These are some pretty potent stats! For example, Coke’s “Give it Back” campaign promotes recycling with concrete correlations that resonate with moms.

coke-give-it-back-ad

Cater to Mom’s mobile lifestyle. Don’t overlook mobile devices – moms rarely find themselves untethered these days. Mobile makes Mom’s life easier, and advertisers have a huge opportunity to literally put their brand in Mom’s pocket…or at least her pocketbook! Moms like branded apps that are truly useful and help save them time. Toys”R”Us has built a mobile app for iPhone and BlackBerry that sends deal alerts.

toys-r-us-mobile-deals

And Starbucks uses QR codes to let customers pay for coffee via iPhones.

starbucks-qr-code-app

With mobile social networks growing, advertisers can also look for sponsorship opportunities to gain visibility.

Put Mom in the driver’s seat. Instead of funneling ad messages through one social media channel, you have to reach moms on all fronts. Moms like control, they like having a lot of options, and giving them both lets them tap into their creative side. Let moms customize how they communicate with your brand. Make it easy for moms to connect with your brand on their own terms, whether it’s through Twitter, Facebook, e-mail, text alerts, mobile, or directly on your website. Use advertising to promote these options.Keep moms entertained. Multimedia rules Mom’s world. She loves videos, digital games, and mobile apps that engage, assist, entertain, and inform her…plus a bit of “cool factor” doesn’t hurt either. Generate the kind of ad creative that has a better chance of getting Mom’s attention and shared than a sales pitch. For example, Blendtec’s “Will It Blend?” YouTube campaign (just as easily converted into an infomercial) showcased the company’s blender power in a very attention-getting way. The campaign was such a huge hit that within two years, retail blender sales increased by 700 percent!

will-it-blend

Make it personal. The Aberdeen Group found that a move from segmentation-based marketing to one-to-one personalization can improve conversion rates by 22 percent and customer retention rates by 60 percent. Take advantage of this when developing social media and ad campaigns like MomsRising.org did with a campaign to boost its membership. It created a tool that lets users personalize a video using Mom’s name. You could also try personalizing to Mom’s needs and lifestyle, like Swiffer’s “Cleaning Personality” campaign.

swiffer-cleaning-personality-quiz

Make sure Mom knows how to find you. Prominently display your social media accounts (are they visible in your ads and on your website? Where is Ann Taylor’s social media presence on its site, for example?). Have direct calls-to-action encouraging moms to connect with your brand. (Caution: if you are going to do this, you better have worthwhile and active accounts to visit – there’s nothing worse than a brand promoting its social media account and having it be lame when you get there.)

The bottom line: moms are social media power users – they are savvy, shrewd, and not likely to be as easily fooled by advertising gimmicks. Use social media and advertising together well, however, and you’ll be pleased at the extended mileage you can get from your efforts.

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Can Google +1 Be Gamed?

Posted By WebAdvantage.net on Apr 22nd, 2011

In response to the Facebook Like button, Facebook sharing data with Bing to incorporate Likes into Bing search results (and one could speculate, to the ongoing Google/Facebook feud), Google recently introduced the +1 site recommendation service to their search results and advertisements.  If you have a Google Profile and are logged into your Google Account, you may start seeing +1s in your Google search results.

In addition, Google plans to add a +1 button for website owners to add to their pages.  The plan is to display +1s from your network of friends in your Google Profile and connections on other social networking sites, with the intention to more prominently display the search results recommended by you and your connections.

Google Plus One

So far this sounds like a useful, forward-thinking addition to Personalized Search, but there is more.  Since Google plans to use signals from +1s along with other social signals to adjust site rankings in their overall site search, this would immediately seem like an obvious target for unscrupulous marketers to attempt gaming.

Techniques are already in place to click on advertisements (click fraud), which could simply be modified to “+1? certain sites.  For example, an organization could set up a paid network of people who search for specified keywords and click target sites.  Or a botnet controller could cause hijacked web browsers to make phantom clicks on target sites when a certain phrase is entered.  Perhaps website owners would offer a discount if the visitor “+1s” their site.  Or a network of friends could agree to “+1? each others’ sites.  It isn’t difficult to imagine +1 trading schemes springing up alongside of link trading.

We would love to learn more about how much Google plans to integrate social search signals into the main search results, how much they will affect site owners, and how Google intends to combat fraud.  Please comment below to tell us what you think!

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